Whom do I contact if I need assistance?
Until May 22, 2020, all offices are working remotely. For best assistance, email the particular office or call the IT HelpDesk to have your request forwarded to the appropriate office.
Faculty Commons - Online Education and Training (OET)
OET is currently offering assistance via email, M-F 7-6, and Saturday and Sunday, March 28-29, 8-5. You can email oet@fullerton.edu to signup for a Zoom consultation with an instructional designer.
You may email questions to titaniumhelp@fullerton.edu. OET offers assistance with designing, building, and maintaining online courses in TITANium.
Assistance may also be obtained by calling 657-278-4528.
Faculty Commons - Academic Technology Center (ATC)
Currently, the best way to contact the ATC is using the IT HelpDesk.
Faculty/Staff IT Help Desk (Remote Only)
(657) 278-7777
Hours:
Mon-Fri 3/23-3/27, 7am-8pm
Sat-Sun 3/28-3/29, 8am-5pm
Faculty Commons - LMS Administration
The LMS Admin team supports issues having to do with technical difficulties with the implementation of Turnitin and TITANium. For assistance with technical issues, email: lmsadmin@fullerton.edu.
Email to request a course enrollment merge for two or more courses in TITANium.
IT Help Desk
Faculty/Staff IT Help Desk (Remote Only)
(657) 278-7777
Hours:
Mon-Fri 3/23-3/27, 7am-8pm
Sat-Sun 3/28-3/29, 8am-5pm
Turnitin Help
The Turnitin Help website offers a knowledge base and a way to submit a request for assistance.