TITANium Resource CenterStudent Self-Help Guide TurnitinStudent: How do I fix the turnitin error "Sorry, we could not process your request"?

Student: How do I fix the turnitin error "Sorry, we could not process your request"?

You will learn how to fix the Turnitin error which states "Sorry, we could not process your request" when you click on the link to your Turnitin assignment within your course in TITANium. This is an issue that seems to affect the Safari web browser on a MAC but may also occur on a PC.

Turnitin error page

screenshot of the error page within turnitin

Fix this issue by following these steps to clear your web browser history in Safari.

1. Click on Safari in the toolbar menu.

Click on Safari in the toolbar menu.

2. Click on Clear History.

Click on Clear History.

3. Select 'all history'.

Select 'all history'.

4. Click on Clear History.

Click on Clear History.

5. Quit Safari.

Quit Safari.

6. Enter your course and click on the Turnitin assignment link.

Enter your course and click on the Turnitin assignment link.

7. The Turnitin page should now display.

The Turnitin page should then display. If it still does not, restart your computer and try again. Otherwise, contact the IT Student Help Desk as there may be some other cause for the error. However, clearing the browser history (and cookies), and restarting the browser should fix the issue.

If you are in need of technical support, as a student, you should contact the:

IT Student Help Desk

Phone: 657-278-8888

Email: studentithelpdesk@fullerton.edu

Walk-in: Student Genius Corner

The Turnitin page should now display.

Article Summary

You have now learned how to fix the Turnitin error which states "Sorry, we could not process your request" when you click on the link to your Turnitin assignment within your course in TITANium.

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