TITANium Resource CenterBEGIN HEREStudent Self-Help Guide Turnitin (via External tool)Student: How do I fix the turnitin error "Sorry you are unable to access this page"?

Student: How do I fix the turnitin error "Sorry you are unable to access this page"?

You will learn how to fix the Turnitin error which states "Sorry you are unable to access this page" when you click on the link to your Turnitin assignment within your course in TITANium. This is an issue that seems to affect the Safari web browser on a MAC but may also occur on a PC.

Turnitin error page

error page within turnitin

Fix this issue by following these steps to clear your web browser history in Safari.

1. Click on Safari in the toolbar menu.

Safari menu

2. Click on Clear History.

 Clear History.

3. Select 'all history'.

all history

4. Click on Clear History.

 Clear History.

5. Quit Safari.

Quit Safar is selected

6. Enter your course and click on the Turnitin assignment link.

Turnitin assignment link on the course main page

7. The Turnitin page should now display.

The Turnitin page should then display. If it still does not, restart your computer and try again. Otherwise, contact the IT Student Help Desk as there may be some other cause for the error. However, clearing the browser history (and cookies), and restarting the browser should fix the issue.

If you are in need of technical support, as a student, you should contact the:

IT Student Help Desk

Phone: 657-278-8888

Email: studentithelpdesk@fullerton.edu

Walk-in: Student Genius Corner

 Turnitin page displays.

Article Summary

You have now learned how to fix the Turnitin error which states "Sorry you are unable to access this page" when you click on the link to your Turnitin assignment within your course in TITANium.